Just AI: Comprehensive Chatbot Solutions for Enhancing Customer Service

What are the major trends in the Chatbots solutions arena that Just AI aligns with?

Chatbots, the cutting-edge tools which were primarily used just in the most innovative industries like IT, telecom or finance, have evolved as an essential part of the customer service in all industries. The proliferation of digital assistants and smart speakers led enterprises to develop their voice-based chatbots (or so-called “skills”) allowing them to deliver the next level of service to their customers. Voice-based conversational AI solutions can automate a major portion of inbound and outbound traffic (robocalls) on call centers bringing tremendous savings in the operational costs.

Application of chatbots now extends beyond customer experience solutions. Several businesses are beginning to adopt them even for inter-company communications. Enterprises can leverage chatbots or voice skills for various operations including searching for proper documents or internal policies in a corporate archive, booking internal resources or business trips, and reporting. Accordingly, we expect that in 2019 chatbots’ applications will be further popularized.

What are the significant challenges businesses face while leveraging chatbot solutions?

Maximizing profits being the prime focus, enterprises use chatbots and voice technologies as a core element of their operations to ultimately, streamline their business. In implementing chatbot solutions, one of the major challenges faced by global organizations is harmonization of all systems, tools, and communication channels while managing multilingualism. Regional entities that are required to standardize business processes will be more inclined to use versatile technologies and solutions that can be successfully applied globally. Long and complex interactions, like training, purchasing, and tech support should be carried out in omnichannel environments. Legacy chatbot solutions are not always able to deliver the desired result seamlessly across multiple channels.

Additionally, the development of voice-based solutions (e.g., skills for smart speakers) requires specific expertise from an architect, a linguist, a UX designer, a developer, and a range of other professions. Each member of the development team needs dedicated tools to optimize their expertise. JAICP supports the complete development workflow for all roles in the creation of a voice-based solution.

How does Just AI help its customers mitigate the setbacks pertaining to the Chatbots space?

To address the need for multilingualism, now JAICP supports eight European languages, and we intend to add other languages in the next few months. It allows export of voice skill to multiple communication channels such as web, various messengers and personal assistants. Therefore, a developer creates single multilingual omnichannel chatbot or voice solution without the need to design one for each channel. It results in reduced project costs and improved quality of the final solution.

Looking ahead, what will be the next significant steps that Just AI would take in improving the value proposition of its solution stack or even expand geographically?

With the thrive on capturing the international market, we are working on integrating further 12 languages into our solutions. The company is planning to launch its product stack globally, especially in the Western markets. Focusing on recruiting more pilot projects, we are diverting our core focus on building our partnership network and establish our footprints in main industry verticals, like telecom, finance, insurance and retail.