Top 10 Companies Providing Chatbot Solution - 2018

MoneyBrain

MoneyBrain is developing deep learning based conversational AI technology, PlayChat which include intent analysis, dialogue management, questions and answers, dialogue sentiment analysis, speech recognition, and speech synthesis. With this chatbot solution, companies can quickly build their own conversational AI platform. The company is aiming to be a natural conversational AI with diverse functions from delivery bot, to shopping bot, to hotel bot, and hospital bot. The company has successfully built NH Bank Financial Bot, and Shinhan Card Financial Bot, hence own its unique know-how in finance-related conversation data. MoneyBrain also aims to develop AI medical consulting bot for hospitals with deep learning technology.

moneybrain.ai

Passage AI

Reaching to the customers at the right time for their need is crucial, and chat conversation can act as relationship building fuel. Passage AI —a natural language understanding and processing (NLU/NLP) platform—can be utilized to develop a conversational interface for any website or business. The company uses the state of the art deep learning algorithms to build chatbots and conversational interfaces that perform an industry leading accuracy. Organizations can acquire customer base using Passage AI, engage and serve existing customers, or bring inactive customers back on the site. This conversational interface can be deployed with minimal effort on the website, mobile app, or as a chatbot on messaging solutions in social media platforms.

www.passage.ai

Talla

Augmenting customer is not just about replacing people with chatbots but better equipping the team to have better conversations with the customers. For making this happen Talla merges AI, automation and machine learning with the right information at the right time. Companies can utilize Talla to automate answering support inquiries and to give customer executives everything they need at their fingertip. Its platform integrates with the company's existing systems and workflows to answer common questions, build machine learning models of everyday tasks and make each representative productive. The company interacts with the organization's team and learns what information is valuable to them and the business. Companies can train Talla on their content and through their actions.

talla.com

Wysdom.AI

Connecting with customers and employees alike is vital for business growth. With that in mind, Wysdom.AI offers AI products to power customer interactions in chat, search, on the phone and through smart devices. This chatbot solution provider's Virtual Assistant is a fully-managed text-based Conversational AI product that can be run on the company's website, apps, internal tools, and social channels. Another product of this company—Smart Talk—lets the customers interact with the brand through devices like smart speaker and makes customers experience with the brand conveniently. Cognitive Search, the fully managed NLP tool replaces traditional enterprise search bars on websites, apps, forums, internal tools and can pull answers from unstructured data in the ecosystem. Conversational IVR the voice-based Conversational AI product life-like interactions for customers who prefer calls. Wysdom.AI proudly claims that no other conversational AI vendor offers the tools, data, and service they do.

wysdom.ai

eGain

eGain helps organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service. This company's eGain Virtual Assistant™ is a conversational agent providing unique, interactive and personal methods for users to get assistance. Claiming it to be the industry's most intelligent and robust chatbot it offers context-aware escalations to agent-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. It can also push relevant web pages and take customers on website tours. eGain Virtual Assistant™ supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communication modes.

Hubrum Technologies

In an era of disruption, companies need innovative solutions that will help their business reach their goals faster. Hubrum Technologies' smart team intends to provide the industry with intelligent solutions powered by artificial intelligence. Hubrum Technologies is a pioneer in developing chatbots for enterprises which enables the client and the service provider to establish instant and successful communication channels, and operations and support automation. Its chat bot services give the brands the opportunity to help customers complete tasks, personally guide purchases, and deliver real-time service. At this company, they specialize in creating custom chatbot solutions that leverage true creativity and their vertically integrated technologies.

Inbenta

There is nothing bitter than knowing that a company is not giving its customer answers. Inbenta provides the ultimate enterprise chatbot InbentaBot that leads the industry in conversational AI and transactional intelligence. InbentaBot is highly conversational and context-aware, uses webhooks to perform transactions, and instantly available. The provider promise to combine enterprise-grade AI and machine learning with their unique natural language processing engine to answer user queries with unparalleled precision. , Inbenta’s semantic clustering and analytics serve as a gap analysis function to zero in on the missing answer. It also can escalate a situation to a human agent when required.

Kore.ai

Enabling all human-machine interactions to be conversational can digitally transform global enterprises. For that Kore.ai promises companies to provide an enterprise-grade, end-to-end conversational AI platform and quick to deploy intelligent bots to simplify interactions with customers, partners, and employees. Its team of AI and NLP experts is designing and implementing multiple complex chatbot projects across enterprises. The company provides Universal Bots for a consistent chatbot experience by linking individual bots. Its Smart bots are based on the concept of the Object Inheritance Model. Enterprises can create a centralized bot that can be inherited as a child bot by individual teams that are separated by function or geography.

Nuance [NASDAQ:NUAN]

Nuance leads innovation in intuitive, award-winning conversational AI that adapts to each business and every unique situation. Its chatbot solution understands, analyze, anticipate, reason and resolve. Nuance's digital platform engages consumers via virtual assistants or live chat and can satisfy a company's customers’ self-service needs through automated guides and multimedia content. This provider promise to create more human technology through their innovations in voice, natural language understanding, reasoning and systems integration. Nuance has partnered with companies around the world for more than twenty years delivering customized solutions that solve unique industry needs.

Quirk.ai

Due to changes in customer demand, a shift to technology is a much more compelling strategy than ever before. Quirk—the leading provider of technology solutions—develops creative enterprise bots utilizing NLP, deep learning, machine learning and AI that have natural discussions. Companies can use Quirk Bots to increase efficiency, reliability, customer service, and increase productivity. The company provides a ready to deploy Chatbot with utility integration that offers answers to user queries instantaneously, through Web, SMS, and Email. It can be accessed through a smart device, such as Apple Watch, Google Home, Amazon Echo, and many others.