While the idea of chatbots first surfaced in the 1960s, it took more than half a century for the technology to be implemented in real-life applications. Enabled by the rapid progress made in natural language processing and artificial intelligence, coupled with the global popularity of text messaging applications, chatbots are helping businesses leverage new ways of marketing their offerings and engaging with customers. At present, text communication has become the preferred form of interaction. In this scenario, chatbots have the potential to disrupt several industries including retail, healthcare, and insurance.
Fortune 500 companies and small businesses alike are leveraging chatbots to improve daily operations, connect with customers, and increase sales. In several customer service tasks, chatbots outperform their human counterparts by providing comprehensive, accurate, and updated information. Chatbots are accessible 24/7 and provide immediate responses to customer queries, helping resolve issues faster. Further, AI-enabled chatbots are evolving at a tremendous pace and becoming more human, making it likely that customers will connect with them on an emotional level. Chatbots can potentially replace many apps and search windows in the near future, serving as the future of customer experience.
With chatbots being widely adopted across different industry verticals, it is only a matter of time before they become the standard for customer service. In the wake of such industry developments, our distinguished selection panel, comprising CEOs, CIOs, CTOs, industry analysts, and CIO Applications’ editorial board, has selected the leading providers that exhibit competence in delivering novel chatbot solutions.
We present to you CIO Applications’ “Top 10 Chatbot Solution Providers – 2018.”