Chatbots is the latest addition to every entrepreneur's bag of strategies bringing a paradigm shift in how businesses run marketing and customer service. They have tremendously transformed companies making their future role even more secure. Customer support is the prime arena that has witnessed massive adoption of this cognitive technology, and the entire business landscape shines brighter because of this innovation for companies.
For chatbots to communicate with customers, need intuitive solutions that provide a positive and compelling customer experience, and reduced costs for companies. Artificial intelligence and natural language processing technologies offer a way for chatbot systems to understand the customer in their language—interacting with users over text, websites or integrated into other platforms—to ensure customer queries are appropriately handled. Chatbots promise for customers immediate personalized assistance, human-like engagement, efficient service, and cost and time savings. For companies, chatbots can combine the steps of complex processes to streamline common and repetitive tasks hence, improving business efficiency.
An organization can embed customized chatbots in their everyday workflow to engage with employee workforce or customer engagement. Currently, there are hundreds of providers to choose from claiming themselves as the smartest customized chatbot solution providers. Choosing one among them is time-consuming, but a crucial part of developing a successful business strategy. To ease this decision-making process in the wake of such industry developments, our distinguished panel, comprising CEOs, CIOs, CTOs, industry analysts and CIO Applications' editorial board, has selected the leading providers that exhibit competence in delivering novel chatbot solutions.
We present to you CIO Applications' "Top 10 Chatbot Solution Providers-2018".