In a world of rapidly growing digital communication, chatbots are emerging as the most trending tool at the hands of marketers. In recent years, there has been significant progress in the field of chatbots, primarily due to the emergence of disruptive technologies like Artificial Intelligence (AI) and Machine Learning (ML). Today, it is hard to find a customer-centric business that does not use chatbots in one way or another. Since their emergence in the early 2000s, chatbots have come a long way, offering advanced features and options. These features are only expected to continue to grow in the coming years.
Chatbots are at the center of a majority of automation technologies, and are quickly infiltrating payment processes. Recent studies have shown that millennials are likely to purchase products of which they are informed through chatbots. Automation in payment processes will simplify the process for users allowing them to pay using live chatbots. This will help improve customer satisfaction rates, decrease the number of abandoned carts, and reduce the pressure on sales teams. Also, the use of chatbots will allow retailers to enable conversational selling, recommendations, and direct sales.
Voice recognition is rapidly infiltrating every sector of business. People want to type less and talk more and this means customers will want to talk to chatbots instead of typing out their complaints. This will not just save time, but also allow customers to multi-task during their interactions with chatbots. Besides, the voice recognition revolution is being spearheaded by Siri, Alexa, and Google's Assistant. The integration of chatbots with these technologies will further enhance the customer's experience.
However, most organizations fail to capitalize on these emerging trends. To help companies find the ideal suitor for their chatbot needs, we have put together a list of the most disruptive chatbot technology solution providers in the industry in this edition of CIO Applications.
We present to you "CIO Applications' Top 10 Chatbot Solution Providers - 2020."