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Chatbot technology is evolving and providing enterprises with more sophisticated ways to mimic human conversations via artificial intelligence (AI). The credit of this evolution primarily goes to the improved capabilities of AI-enabled language programs. As of date, various organizations are investing in the development and deployment of chatbot technology to maintain contact with their subscriber base and acquire more prospects. As per a market research survey, the chatbot industry will likely provide conversational platforms to over 70 percent of white-collar workers by 2022.
Using natural language processing that maps both verbal and written input to intent, organizations are rapidly implementing chatbots in their workflow. However, with the market being crowded with over 2000 vendors, it is not easy to select one that offers an effective chatbot solution for all stakeholders, implements governance policies, and applies these best practices into a conversational platform. To ensure having the best-fit provider for a venture, some criteria need to be checked. These include proper and defined chatbot guidelines, specialization in data preparation and building, secure and ongoing model management, voice support implementation, and incorporation of soft features that reflects the brand value.
Every industry needs to look for new ways to maintain its competitive edge in order to succeed. Keeping that in mind, chatbots are turning out to be a valuable commodity among businesses that are trying to provide round-the-clock customer communication services. To implement this technology, the significance of chatbot solution providers becomes paramount. So, to help organizations select the best chatbot solution, we present to you CIO Application’s “Top 10 Chatbot Solution Providers 2021.”
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